Shipping & Delivery Policy
Last updated: 18 October 2026
This policy explains how and when Shivaark Exports ships orders placed on shivaark.in.
Where We Ship
- We currently ship to addresses across India through trusted courier partners.
- International and bulk export shipments are arranged on request. Please contact us for a quotation. Customs duties, import taxes and other charges in the destination country are paid by the buyer.
Dispatch Time
Orders are usually dispatched within 1–3 business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays. Bulk and custom orders may take longer, and we will confirm the timeline with you.
Delivery Time
- Delivery usually takes 3–7 business days after dispatch, depending on your location.
- Remote areas may take longer.
- Delivery times are estimates and may be affected by courier delays, weather, holidays or other events outside our control.
Shipping Charges
Shipping charges, if any, are calculated and shown at checkout before you pay.
Order Tracking
Once your order is dispatched, we will send you the courier and tracking details by email, SMS or WhatsApp.
Delivery Address
Please make sure your shipping address, PIN code and phone number are correct. We are not responsible for delays or failed deliveries caused by an incorrect address. If an order is returned to us because of an incorrect address or the recipient being unavailable, we may charge the cost of re-shipping.
Damaged Packages
If the package looks damaged or tampered with at delivery, please note it with the courier if possible and contact us within 48 hours with photos. See our Cancellation & Refund Policy for details.
Contact Us
Shivaark Exports
Narsipatnam, Andhra Pradesh – 531116, India
Email: shivaarkexports@gmail.com
Phone / WhatsApp: +91 99895 43737
Hours: 9am – 6pm