Privacy Policy
Last updated: 18 October 2026
This Privacy Policy explains how Shivaark Exports (“we”, “us”, “our”) collects, uses and protects your personal information when you visit shivaark.in (the “Website”), place an order, or contact us. By using the Website you agree to this policy.
Information We Collect
- Information you give us: your name, email address, phone number, billing and shipping address, and any details you share when you place an order, fill in our contact form, subscribe to our newsletter or message us on WhatsApp.
- Order information: the products you buy, order value and order history.
- Payment information: payments are processed by our third-party payment gateway partner. We do not see or store your full card number, CVV, UPI PIN or net-banking password.
- Technical information: IP address, browser and device type, pages visited and similar data collected through cookies and analytics tools.
How We Use Your Information
- To process, ship and deliver your orders and send order updates.
- To respond to your questions, quotes and support requests.
- To process payments, refunds and prevent fraud.
- To send newsletters or offers, only if you have subscribed. You can unsubscribe at any time.
- To improve our Website, products and services.
- To meet legal, tax and accounting requirements.
Sharing Your Information
We do not sell or rent your personal information. We share it only as needed with:
- Payment gateway and banking partners, to process payments and refunds.
- Courier and logistics partners, to deliver your orders.
- Service providers that help us run the Website (hosting, email, analytics), under confidentiality obligations.
- Government or law-enforcement authorities when required by law.
Cookies
Our Website uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some features, such as the cart and checkout, may not work properly.
Data Security
We use reasonable security practices, including SSL encryption (HTTPS) on our Website, to protect your information. Payments are handled on the secure systems of our payment gateway partner. No method of transmission over the internet is completely secure, but we work to protect your data.
Data Retention
We keep your personal information only as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements.
Your Rights
You may ask us to access, correct or delete your personal information, or withdraw your consent to marketing messages, by contacting us using the details below. We will respond within a reasonable time as required under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Third-Party Links
Our Website may link to other websites, such as WhatsApp or Google Maps. We are not responsible for the privacy practices of those websites.
Children
Our Website is not intended for children under 18. Purchases must be made by an adult or with the consent of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
Grievance Officer
If you have any concerns about how your information is handled, please contact our Grievance Officer:
Grievance Officer, Shivaark Exports
Email: shivaarkexports@gmail.com
Phone: +91 99895 43737
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
Contact Us
Shivaark Exports
Narsipatnam, Andhra Pradesh – 531116, India
Email: shivaarkexports@gmail.com
Phone / WhatsApp: +91 99895 43737
Hours: 9am – 6pm